Refund policy

At Geramia, we want you to feel confident every time you shop with us. If something isn’t right, we are here to help. Please review our return and refund policy carefully before placing an order. By completing a purchase on our website, you agree to the terms outlined below.

This policy applies to all orders delivered within the United States.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be unused, unworn, and unwashed
  • Have all original tags attached
  • Be returned in original packaging
  • Include a valid order number or proof of purchase
  • Items that do not meet these conditions may not be accepted.

2. How to Start a Return

To request a return, please contact us:

Email: support@geramia.store

Once your request is approved, we will provide return instructions and, if applicable, a return shipping label.

Returns sent without prior approval cannot be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive:

  • A damaged item.
  • A defective product.
  • The wrong item or size.
  • Contact us within 48 hours of delivery at support@geramia.store.

with clear photos of the issue. We will review your case and arrange a replacement, exchange, or refund if eligible.

4. Exchanges

Exchanges are available only for:

  • Damaged or defective items.
  • Incorrect products received.
  • Wrong size shipped.
  • All exchanges depend on product availability. Delivery times for replacement items may vary.

5. No Restocking Fees

Geramia does not charge any restocking fees for approved returns.

6. Refund Process

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds are issued to the original payment method.
  • Processing time: 5–7 business days.
  • Bank processing may take additional time depending on your provider.

Refunds are issued within 7 business days after approval.

7. Discounts & Promotions

Discounts and promo codes must be applied at checkout.

We are unable to apply discounts after purchase or adjust completed orders.

Customer Support

For assistance, contact us:

Address: 69 Belle Ave, Ronkonkoma, New York 11779, United States

Phone: +1 346-860-4903

Email: support@geramia.store

Our support team is always ready to help ensure a smooth and stress-free shopping experience