FAQ
To make your shopping experience easy and stress-free, we’ve answered some of the most common questions our customers ask. If you need further assistance, our support team is always happy to help.
Where is Geramia located?
Geramia operates from the United States. Our registered business address is:
69 Belle Ave, Ronkonkoma, New York 11779, United States
Do you offer free shipping?
Yes. We offer free standard shipping on all orders within the United States. No minimum purchase is required.
How long does delivery take?
Delivery time includes both processing and shipping:
- Order Processing: 0–2 business days. (Monday–Friday)
- Shipping Time: 7–9 business days.
- Estimated Total Delivery Time: 7–11 business days.
Delivery times are estimates and may vary due to carrier delays, holidays, or high-volume periods.
Will I receive an order confirmation email?
Yes. After placing your order, you will receive a confirmation email with your order details and summary.
Do you provide order tracking?
Absolutely. Once your order is shipped, you will receive a tracking number via email.
Tracking updates usually become available within 24–48 hours after shipment.
What is your Return & Refund Policy?
You can find full details about returns, eligibility, and refund timelines on our Return & Refund Policy page. It explains how to request a return and the required conditions for approval.
How do I request a return?
To start a return request, don't hesitate to get in touch with us:
Email: support@geramia.store
Please include your order number and reason for the return so we can assist you quickly.
Are all items returnable?
Some items marked as final sale may not be eligible for return. Any restrictions will always be clearly mentioned on the product page before purchase.
Customer Support
For any questions or assistance:
Address: 69 Belle Ave, Ronkonkoma, New York 11779, United States
Phone: +1 346-860-4903
Email: support@geramia.store
Our support team is committed to providing quick and helpful assistance for a smooth shopping experience.